Support Co-ordinator

The role of an NDIS support co-ordinator is to connect participants with an NDIS plan to supports and services in the community. Our role is to compliment your life and help put your NDIS plan into action.

A support co-ordinator will assist you to:

  • Understand how you can use your NDIS plan to meet your goals.
  • Manage those resources effectively to get the best outcome from your plan.
  • Work with other people in your circle of support (family, friends, service providers, therapists and community and mainstream supports such as doctors)
  • Monitor the progress and outcomes of achieving your goals.
  • Assisting you to prepare for your next NDIS review meeting.

Support coordination has four stages:

  1. Engagement: meeting with you (and your circle of supports) to compile a picture of your life. During this meeting, a service agreement will be developed that outlines how we may work together. If you decide you want us as your chosen service provider for the co-ordination of supports, you will need to sign the service agreement.
  2. Planning: your support co-ordinator will then meet with you to talk about how to meet your NDIS goals and to understand your funded support categories. Together your will form a unique, tailored, capacity-building approach to achieve the goals you designed in your NDIS plan meeting that reflects your specific needs, desires and aspirations.
  3. Implementation: your support co-ordinator will meet with you to assist you to navigate the NDIS through connecting and co-ordinating informal, mainstream and funded supports found in the service delivery environment. We will support you to make your NDIS planed goals happen.
  4. Monitoring: once supports and services are established, we will continue to work with you to monitor your goals, needs and aspirations. We do this by keeping records about how your goals are being achieved and will also note any changes you may wish to apply to your next NDIS plan (which typically happens once a year).

We can meet with you in your home or at any of our sites.

For more information, get in contact with us directly on (03) 5338 4500 and ask for support co-ordination services or, alternatively, make an enquiry or request a call via the customer service menu to the right-hand side of your screen.

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Call our Lucas, Sebastapol, Wendouree, Smythesdale and Victoria Street sites on (03) 5338 4500
and headspace on (03) 5304 4777.

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  • We will reply to your enquiry as promptly as possible, but please allow up to 24 hours for a response.
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