We are committed to continually improving the quality of the services we deliver and value all forms of feedback including compliments, complaints and comments. If you would like to leave us some feedback, please chat to any BCH staff member and they can assist.
If you don’t want to speak about it with our staff, you can write your feedback down. Ask at any of our sites for a paper feedback form or click the button below to send us feedback online.
Charter Rights
Ballarat Community Health (BCH) is committed to upholding and ensuring our clients are aware of their charter rights. See links below for more information:
- Australian Charter of Healthcare Rights – Understanding your rights | Australian Commission on Safety and Quality in Health Care
- Aged Care Charter Rights – Charter of Aged Care Rights | Aged Care Quality and Safety Commission
- National Disability Insurance Scheme (NDIS) services – if you have a concern about BCH as an NDIS Provider, and are not happy with the response you’ve received from us, you can contact the NDIS Quality and Safeguard Commission on 1800 035 544 or using the contact information and support options listed on The NDIS Quality and Safeguards Commissions website. Rights of Participants | NDIS Quality and Safeguards Commission (ndiscommission.gov.au)
- If you are accessing mental health services through BCH and have concerns or are unhappy with the response you’ve received from us, you can contact the Mental Health and Wellbeing Commissioner. Please refer to Statement of rights | health.vic.gov.au to understand your rights and Information for carers, families and supporters | www.mhwc.vic.gov.au for information and access to the services of the Commission.
Further information on your rights and responsibilities can be found in our BCH Welcome Booklet.
