AIR are encouraging people to access their digital certificate online, but you can still call on 1800 653 809 for a hard copy to be posted.
If you have a Medicare number, you can access a digital COVID vaccine certificate through myGov and via the Express Plus Medicare app on your mobile phone.
If you are a DVA card holder and do not have a Medicare number, you will need to access your My Health Record and link it to your myGov account.
The Australian Digital Health Agency has a help line on 1800 723 471 (24 hours, 7 days a week). They will verify your identity and give you an access code (also called an Identity Verification Code) to link your My Health Record and MyGov account. This way, you will be able to get a digital copy of your vaccination certificate via MyGov.
Find more information regarding gaining proof of vaccination by using the link below:
Haven’t found the information you are looking for? Click below for more frequently asked questions:
If there are record errors (you can only see one vaccination and you have had both) you must contact the Department of Health on 1800 675 398 or via the online form available:
