Refund Policy & Cancellations 

Participants must advise us if they need to cancel their place in a program within at least 5 business days before the commencement of their first session to be eligible to receive a refund.  

Refunds will exclude the below non-refundable fees which apply to all program cancellations.
These are: $50 Administration Fee
$67 VicRoads Recovery Fee ($34 Concession) 

If you fail to inform us of the need to cancel within less than 5 business days’ notice before the first session, you will forfeit all fees paid unless you can demonstrate documented evidence of your unforeseen absence (e.g., a valid medical certificate).  

Consider if you need to cancel your place or transfer to another session (see Transfers Policy below.) 

Transfers Policy & Failures to attend  

Transfers will only be allowed where there are vacancies available, and you provide us with sufficient notice (minimum 5 business days). 

VicRoads stipulate that any rescheduled programs must take place within four-weeks of the last attended or booked session.
Failure to reschedule/attend a new program within 4 weeks will result in you forfeiting all fees paid, you will then need to re-enrol in a new program and pay new program fees.
If you have already attended the first session of a program but need to transfer to a new program date, you will incur an administration fee of $50 for the transfer.  

We will only grant these types of transfers where a valid medical certificate from a GP can be provided. If you cannot attend any sessions and do not advise us in advance, you will forfeit all fees paid unless you can demonstrate documented evidence of your unforeseen absence (e.g., a valid medical certificate) 

Attendance Conditions 

Late arrivals are not guaranteed entry. If you arrive more than 10 minutes after the start time, you will be denied entry and will forfeit the program and all fees paid. 

Smoking shall not be permitted at any time in the area where assessments/education program sessions are conducted. You must attend and participate unaffected by alcohol or other drugs. 

It is expected that all participants contribute to a safe and inclusive therapeutic environment.
Disruptive and aggressive behaviour is not acceptable and will result in expulsion from the group. 

We request that all participants respect the rights and privacy of other group members and do not disclose personal information of other group members to people outside of the program (particularly information that would identify people, such as names). 

If you require an interpreter or need any additional support, you must notify us as soon as possible, before the program begins. Failure to do this, could result in you not being suitably ready for the program and assessed as not able to participate. In this case, you will forfeit your costs.