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Shaping the way we Support our Community
2025 Annual Client Feedback
Your feedback matters – and it’s shaping the way we support our community.
Thank you to the 500 people/to those who shared their experiences in our 2025 Annual Client Feedback Survey. From feeling heard, involved and supported, to improving health and wellbeing – your insights help us do better, every day.
This year’s feedback shows that people/our clients feel more heard, more involved, and more confident managing their health and wellbeing with BCH/us by their side. We’re proud to support you – and grateful you’ve trusted us with your care.
We’re proud to support you – and grateful you’ve trusted us with your care.
Your feedback tells us what matters most: personalised care, feeling understood, and services that make life easier. Thank you to everyone who shared their experience in our 2025 survey – your voice helps shape the care we deliver.
Thank you to the 500 people who completed our 2025 Annual Client Feedback Survey. Your insights help us understand what we’re doing well and where we can continue to improve.
This year you told us
You feel heard and understood (93% agree)
It’s easier to get the care you need (92% agree)
You feel involved in decisions about your health (94% agree)
You’re setting goals and gaining strategies to support daily living
You also shared why you choose BCH – personalised support, affordability, and feeling genuinely cared for.
Thank you for sharing why you choose BCH. Thank you for helping us deliver community-centred, person-focused care. Thank you to everyone who shared their experience in our 2025 survey – Your voice helps shape the care we deliver.
