Coronavirus health alert

Update 31/03/20

  • Our doctors are taking new patients! We are also pleased to say that we have a new GP, Dr Jennifer Celestino, starting at Lucas this week, and welcome her to the BCH fold. She is focused on delivering care for the family, so patients from the very young to nannas and poppas are welcome! Please note that all doctors appointments are still being held over the phone.
  • Another great resource for families—how to speak to kids about coronavirus.

Update 30/03/20

  • Australia Post is providing a home medicine delivery service. There are some restrictions and criteria for this service, but it’s a great initiative to help vulnerable and self-isolated people access prescription medication remotely. You can read this factsheet on the service from the government, or you can apply directly through Australia Post.
  • Below is a summary of the latest information from the government:
    • Public gatherings, excluding household members, have been reduced to a maximum of two people.
    • Everyone should stay home unless you are shopping for essentials, receiving medical care, exercising or travelling to work or education.
    • People aged over 70, aged over 60 with pre-existing conditions, or Indigenous people aged over 50 should stay home wherever possible for their own protection.
    • Evictions will be put on hold for 6 months by the states and territories. Landlords and renters are encouraged to talk about short term agreements. More information to come this week.
    • If you are in self-isolation because you are confirmed or suspected to have coronavirus (COVID-19), or have been in close contact with a confirmed case, use this form to help us track the spread of the virus.
    • A safety net package of $1.1 billion has been announced by the prime minister to expand mental health and telehealth services, increase domestic violence services and provide more emergency food relief.
  • Resources for families and children:

Update 27/03/20

  • Our GP clinics are still operating, but via phone appointments! In order to support the safety of our clients we want them to be able to stay at home while accessing our healthcare, as much as possible. Our GPs will be doing all appointments over the phone to support this. Please call (03) 5338 4500 to make an appointment with your GP, and provide the number you would like them to call you on at the time of the appointment.
  • Given the current situation with the spread of COVID-19, it is more important than ever to receive your flu vaccination to protect yourself from getting the flu and/or the development of flu symptoms, triggering the anxiety, inconvenience and disruption of 14 days self-isolation. If you have, or are planning to engage BCH to provide your workplace with the 2020 flu shot, please note that we are changing the mode of delivery to offsite clinics for all your staff.
    • All flu vaccinations will be provided from a variety of fixed locations across Ballarat.
    • This set up will ensure we can maintain social distancing requirements
    • It will also mean staff who are working from home can still access a flu vaccination without having to come into their workplace, which may no longer be operating.
    • Please note, our strict social distancing policies will ensure our staff and your staff are as safe as possible from transmission of COVID-19.
    • We will ring you over the next couple of days to discuss the process and scheduling of your staff.

Update 26/03/20

Update 24/03/20

Update 20/03/20

  • We’re getting constant advice about how to stay physically healthy during the coronavirus pandemic, but not much is being said about the effects these uncertain times can have on our mental health. With this in mind, BCH counselling coordinator Katrina Bevelander has very kindly put together a short relaxation podcast, which will help you to prioritise your mental health. Find a comfortable spot, close your eyes, listen—and relax.

Update 19/03/20

  • Our triage system commenced today at Sebastopol and Lucas. This is a measure to promote good hygiene practises for our clients entering the buildings, as well as supporting our customer service team.
  • We have made contact with community leaders to provide information to at-risk groups in our community, especially those people who are less likely to be accessing mainstream media during this time. This could be because of a language barrier, or other cultural reasons. We will provide these leaders with up-to-date information that they can translate into their own language and distribute to their community.

Update 18/03/2020

  • If you’re struggling with anxiety or uncertainty at the moment, this page has collected several online forums and helplines, as well as lots of tips for mental health during the coronavirus pandemic. These resources are literally there to help us in times like these, so if you’re struggling, reach out!

Update 17/03/2020

  • We encourage everyone to follow social distancing measures to help keep our community safe. This means avoiding unnecessary socialisation wherever possible and keeping 1.5 metres away from others. More information can be found on social distancing here.
  • Here are ten ways to minimise your risk of coronavirus! A very useful fact sheet.
  • From 18/03/20 we will no longer be running face-to-face counselling until further notice. Counsellors will still be available by phone or online programs (Zoom or Skype). Your counsellor will make contact with you by phone at the time of your next appointment. You can then arrange the best way to go ahead for future appointments. If you prefer phone or online, this can be arranged. We will regularly review this decision and will return to regular consultations as soon as possible.
  • Also from 18/03/20 all support, recreational and therapeutic groups are suspended until further notice, in an effort to help slow the spread of the virus. We are continuing some small group training over the next two weeks as social distancing guidelines are easily observed in these sessions. This will be reviewed frequently. All registered participants will be contacted by phone.

Update 16/03/2020

  • If you are concerned or unwell, with a fever, respiratory condition or flu symptoms, please call your GP before presenting to a BCH site. In the interest of keeping our community safe and well during the coronavirus threat, our doctors are recommending this in accordance with the RACGP safety guidelines.
  • From 17 March all BCH gyms will be closed until further notice. We will continue to monitor the threat level over the next month and will reopen the gyms when it is deemed safe to do so. Members will not be charged while the gyms are closed.
  • There are now more translated resources for coronavirus available. Check out the Department of Health and Human Services website to access this information.

Coronavirus fact sheet

Coronavirus (COVID-19) is a respiratory illness caused by a new virus. Symptoms range from a mild cough to pneumonia. Some people recover easily, while others may become sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.

The Australian Government’s Department of Health is monitoring the respiratory illness outbreak caused by coronavirus. We will update this alert every day with the latest medical advice and official reports as provided by the Department of Health.

Symptoms of people with coronavirus may include:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath.

How it spreads

There is evidence that the virus spreads from person to person. It is most likely spread through:

  • close contact with an infected person
  • contact with droplets from an infected person’s cough or sneeze
  • touching objects or surfaces that have cough or sneeze droplets from an infected person, then touching your own mouth or face.


Everyone should be practising good hygiene to protect against such infections. Good hygiene includes:

  • washing your hands often with soap and water
  • using a tissue and covering your mouth when you cough or sneeze
  • avoiding close contact with others, including touching.

If you have a confirmed case, you need to isolate yourself to prevent it spreading to other people.


If you become unwell and think you may have symptoms of coronavirus, seek medical attention by contacting our GP clinics on (03) 5338 4585. Tell our doctors about your symptoms, travel history and any recent close contact with someone now diagnosed with coronavirus.

If you must leave home to see a doctor, wear a surgical mask (if you have one) to protect others.

If you are very unwell, please call Ballarat Health Services emergency department on (03) 5320 4000 and advise of your symptoms. Alternatively, you can call the Department of Health and Human Services hotline on 1800 675 398, or visit their website.

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Call our Lucas, Sebastopol, Wendouree, Smythesdale and Victoria Street sites on (03) 5338 4500
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