Book online now or, if you are a new patient, call any BCH doctors clinic on (03) 5338 4585.
Our four Ballarat Community Health (BCH) doctors clinics provide a full range of general practice medical services. Our general practitioners and practice nurses are committed to improving medical care for patients in regional and rural communities in Ballarat and the surrounding district.
All clinics adopt a friendly, non-judgemental approach in the delivery of examinations, treatment advice and referrals. Committed to both health promotion and illness prevention, our clinics utilise a range of internal and external providers to deliver comprehensive care.
Get in contact:
- via phone on (03) 5338 4585 for all clinics
- via facsimile on (03) 5336 1613
- via email to firstname.lastname@example.org
Our reception hours are 8.30am to 5.00pm Monday to Friday. Appointments are scheduled 9.00am to 5.00pm Monday to Friday. Our Wendouree clinic is also open on Sundays from 9.15am to 12.30pm.
Appointments are necessary. An answering machine will take messages if unattended. Please leave a message and your call will be returned.
After hours care is provided by the After hours GP helpline. Call 1800 022 222 to access.
The Nurse-on-call helpline provides expert health information to Victorians 24 hours a day. Call 1300 60 60 24 to access.
If your condition is in need of urgent or immediate attention, either call the Ballarat Health Services emergency department on 5320 4275, or an ambulance on 000.
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12 Lilburne Street,
Monday to Friday
8.30am to 5.00pm
260 Vickers Street
Monday to Friday
8:30am to 5:00pm
10 Learmonth Road
Monday to Friday
8:30am to 5:00pm
19 Heales Street
Monday to Thursday
8:30am to 5:00pm
Friday 9:00am to 5:00pm
Staff will ask a set of questions to ensure every effort is made to allocate the appropriate time. Allowance for urgent and longer appointments will be made in all consulting sessions.
Our clinic comprises of a team of doctors and practice nurses offering a range of services.
Some of these services offered to patients include:
- general check-ups
- women’s and men’s health
- care planning
- family planning
- minor surgery
- skin checks and liquid nitrogen
- counselling and mental health plans.
- interpretation service.
Practice nurse services include:
- blood taking
- wound management
- women’s health screening
- adolescent health.
BCH also offers a variety of complementary allied health services and programs at minimal or no cost. These include:
- physiotherapy and exercise programs
- diabetes education
- chronic disease management
- general counselling
- drug and alcohol counselling.
Our practice welcomes both public and private patients. Patients with a current concession card and people under sixteen will be bulk billed. Non-concession card holders will be asked
to pay their accounts on the date of consultation. A claim will be sent to Medicare by our reception staff for the rebate, which will be paid to you. In most instances this will involve an out-of-pocket fee of $10.
Some procedures or services may attract an additional fee. These fees will be discussed before they are incurred. Patients without a Medicare card will be asked to pay the full account on the day of consultation.
Patients are responsible for the payment of any fees charged by other providers that they may be referred to by BCH medical staff. The cost of these fees will be given to patients in writing when making the appointment or referral.
No patient will be denied a service if they are unable to pay a fee.
EFTPOS and cash payments are both accepted.
Cancellations and missed appointments
Alteration or cancellation of appointments must be made 24 hours before appointment. All missed appointments will be recorded.
Plentiful parking is available, including disabled parking, at each clinic.
Public transport can be taken to each site.
Lucas: catch the No. 15 Sturt Street West bus, stopping corner Sturt Street and Dyson Drive, Lucas. Our building is adjacent to Woolworths Supermarket.
Sebastopol: catch the No. 19 Delacombe/Sebastopol bus stopping at the front door of Community Health, or No. 12 Ballarat Davis Bus and dismount at the corner of Albert and Vickers Street.
Wendouree: catch either No. 1 Wendouree West, No.16 Lake Gardens, No. 17 Miners Rest or No. 6 Webconna and dismount at stop closest to corner of Learmonth Road and Gillies Street (Near Harvey Norman/Stockland Shopping Centre) Then walk one block west up Learmonth Road.
Smythesdale: occasional V/Line services stop at Smythesdale. Please check timetables for details.
Telephone access to doctors
Doctors at any BCH practice may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and reception staff will advise you when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.
Results and reminders
Following referral for tests, your doctor will advise you when results will be available. Please call the clinic to obtain results. If your test result requires follow up by the doctor, our customer service staff will contact you as soon as possible to arrange a follow up appointment. Reminders can be set on request to remind you of consultations. A recall service is also available to remind you of preventative health checks/screening appointments and/or care plan reviews. Please ask staff about these services if you are interested.
Managing your health information
Patients of our practice have the right to access their personal health information in accordance with the Australian Privacy Principles and the Health Records Act 2001.
On request for access to personal health information, our practice documents each request and endeavours to assist patients in granting access where possible and according to the privacy legislation. Staff will forward the patient request to the patient’s doctor to check for exemptions.
Exemptions to access must be noted and each patient or legally-nominated representative must have their identification checked prior to access being granted. A full copy of our policy is available from reception.
Many of our patient have participated in surveys to assess the quality of our services and facilities. BCH is always pleased to receive feedback and to hear patient concerns. In response to concerns raised, the following changes have occurred:
- check-in kiosks have been introduced for our patients to record their attendance, saving the need to wait at the front desk;
- elements of the phone system have been redesigned to provide extra capacity and reduce the likelihood of waiting for a call to be answered;
- and a major refurbishment of the Cooinda site has begun this year to provide more modern facilities, more consulting rooms and other facilities to meet patient needs.
We value your feedback
We invite patients to complete feedback questionnaires located in the waiting rooms and reception areas of our practice, or via the option ‘give feedback’ in the customer service menu to the right of this webpage. Information collected from the feedback will be used for future planning of practice facilities and services. Written acknowledgment of feedback will be sent on request. Should the complaint not be resolved to your satisfaction, please contact the office of the Health Services Commissioner, on the toll-free phone number 1800 136 066 or via their website.
The content of this page has been prepared to comply with the Medical Board of Australia Code of Conduct.