Client Information
Thank you for choosing to use our services at Ballarat Community Health (BCH). Below are information sheets covering key topics for new and existing clients. Printed copies of these resources are also available at our sites.
If you can’t find the information you are looking for, please talk to one of our customer service team at your next appointment or give us a call on (03) 5338 4500
Client Fee Schedule
Ballarat Community Health offers a variety of funding options.
Fees for our services are based on your individual/household income (as per the Centrelink income test). Depending on your income, you may be eligible for a government subsidy that will contribute to the cost of the service. If you receive funding through NDIS, My Aged Care, Support At Home (Home Care Package) or are employed and earning an income, you can also access our services. We strive to keep our prices affordable to ensure everyone in our community can access the healthcare they need.
For more detailed information about fees, please refer to our Client Fee Schedule.
If you are employed and earning an income, you can still access our excellent services. Our prices are kept affordable to ensure everyone in our community can access the healthcare they need.
pdf Guide to Services
In Client Information 200 downloads
This document is useful for anyone new to Ballarat Community Health or current clients wanting to understand available services and locations.
pdf What We Ask and Why
In Client Information 192 downloads
This document is useful for clients who want to understand what information BCH collects and why, particularly those who may have concerns about privacy or the relevance of certain questions.
pdf Your Rights and Responsibilities
In Client Information 191 downloads
This document is useful for new clients, current clients seeking to understand their rights, or anyone wanting to know what to expect when engaging with Ballarat Community Health services.
pdf Client Complaints and Compliments
In Client Information 188 downloads
This document is useful for clients who wish to provide positive feedback, raise concerns, make complaints, or understand the complaints process and their options for escalation.
pdf Using an Advocate
In Client Information 189 downloads
This document is useful for clients who want support attending appointments, need help understanding their rights or navigating the healthcare system, or wish to have someone speak on their behalf during their interactions with Ballarat Community Health.
pdf Your Information and Privacy
In Client Information 196 downloads
This document is useful for clients who want to understand how their personal and health information will be handled and protected when using Ballarat Community Health services.
pdf Emergency Planning
In Client Information
Ballarat Community Health have plans in place so we can continue to offer services and support you as best as we can during an emergency.Our team may talk to you and your carers/supporters about emergency planning, look at risks you may face and help you find the best supports and resources for you to plan for an emergency.
pdf Whistleblower Protection in Aged Care
In Uncategorized 183 downloads
Whistleblower protection allows people to report serious concerns or wrongdoing in Aged Care including fraud, dishonesty, corruption, illegal activities and unethical actions.
pdf Service Agreement for CHSP, SAH and NDIS Clients only
In Client Information 30 downloads
BCH Service Agreement information for CHSP, SAH and NDIS clients only. This information sheet is about Service Agreements and how they affect you.Covers; What is a service agreement, your responsibilities, BCH responsibilities, ending the agreement, cancelling services and feedback and complaints.
We care about our clients and want you to be as informed as possible. Read more about our commitment to your privacy, rights and responsibilities and how we support the safety and wellbeing of children and young people.
Safety & Wellbeing of Children & Young People
Privacy & Confidentiality
Rights and Responsibilities