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Service Category: Mental Health & Counselling

Counselling Services

Counselling Services

Support through life’s challenges

Ballarat Community Health offers quality and affordable counselling services to help individuals, couples, families, and groups work through a diverse range of life challenges. Whether you are experiencing a difficult life event, relationship concerns, stress, grief, mental health challenges or simply need someone to talk to, our counsellors provide a safe, confidential, and supportive environment to explore what is happening and identify ways forward over multiple disciplines.

What is counselling?

Counselling is a process of working through difficult life situations with a trained counsellor in a private and confidential space.

While counselling is often talk-based, counsellors may also use a range of activities and therapeutic approaches to support your goals and wellbeing. At BCH, our counsellors draw on an evidence-informed approach.

  • Cognitive Behavioural Therapy (CBT)
  • Dialectical Behaviour Therapy (DBT)
  • Narrative Therapy
  • Family Therapy
  • Group-based approaches

Our team includes professionals with different qualifications, experience, and areas of specialisation. This allows us to provide support that is tailored to individual needs and circumstances.

What can counselling help with?

  • Abuse and trauma
  • Anxiety and stress
  • Depression and low mood
  • Alcohol and other drug concerns
  • Grief, loss, and bereavement
  • Bullying
  • Career, employment, and unemployment challenges
  • Caring for someone experiencing physical health, mental health or alcohol and other drug issues
  • Caring for someone experiencing physical health, mental health or alcohol and other drug issues
  • Family violence
  • Health and wellbeing concerns
  • Identity, sexuality, and relationships
  • Infertility and pregnancy-related concerns
  • Loneliness and social isolation
  • Mental health challenges
  • Neurodiversity
  • Parenting and family concerns
  • Relationship difficulties
  • Multiple or complex issues
  • Other personal challenges and life circumstances

If you are unsure whether counselling is right for you, we encourage you to contact us to discuss your situation and identify the most appropriate support option.

What to expect

  • Individual counselling sessions vary in duration depending on the service, but most initial sessions will go for 50 minutes
  • Appointments are typically offered in person at one of our BCH locations. Phone or video appointments may also be available in some situations.
  • Your counsellor will work with you to understand your goals, strengths, and circumstances, and support you at a pace that feels right for you.

Finding the right service

BCH offers a range of counselling, mental health, alcohol and other drug, family violence, and wellbeing services. Depending on your needs, you may be connected with a specialised program or service area.

Contact

Phone (03) 5338 4500

or refer to the referral forms on the Counselling Services linked to this page.

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Family Violence Counselling

Family Violence Counselling

If you need to leave this page quickly, select the Quick Exit button at any time. This will immediately redirect you away from the Ballarat Community Health website.

Self Referral Form

Self Referral Form

Need help now? If you are in immediate danger, call 000.

For immediate family violence support and advice contact The Orange Door on 1800 219 819 or 1800RESPECT on 1800 737 732.

Ballarat Community Health is not a crisis centre.

If someone is using violence, control or intimidation in your relationship or family, support is available.

Ballarat Community Health provides free and confidential family violence counselling for people who have experienced family violence.

We offer a safe and supportive space where you can talk about what has happened, how it has affected you, and what support you may need.

Some people seek support while they are still in a relationship, while others reach out months or years after the violence has ended.

Family violence is not always physcial

It can include

  • Feeling controlled, monitored or isolated from family, friends or support networks
  • Being threatened, intimidated or made to feel afraid
  • Constant criticism, put downs or manipulation
  • Controlling money, employment or access to resource
  • Sexual violence or unwanted sexual activity
  • Monitoring phones, emails, social media or online activity
  • Using children, family members, services, cultural beliefs or systems to control someone

Family violence often involves patterns of behaviour that are used to gain power and control over another person.

How counselling can help

Family violence can have lasting impacts on health, wellbeing, confidence, relationships and everyday life.

  • Talk with someone who understands family violence
  • Make sense of your experiences
  • Explore the impacts of violence and abuse
  • Strengthen safety, wellbeing and support networks
  • Build confidence and move towards the future you want

Our counsellors work alongside you at your pace. You decide what you would like to discuss and what goals are important to you.

Who can access this service?

  • Specialist Family Violence Counselling is available to women living in the Central Highlands region who have experienced violence or abuse from a current or former intimate partner.
  • Women who have experienced family violence and also use violence themselves are welcome to access this service.
  • Men, non-binary people and people who have experienced other forms of family violence may be able to access support through our counselling services. Our team can discuss the most appropriate support option with you.

How much does it cost?

Most counselling services are free however some services will incur a fee depending on the type of counselling. All fees will be discussed with you prior to your first appointment.

Referrals

  • Self Referral – If you would like to access Family Violence Counselling, select the Self Referral button above or contact our team directly.
  • Professional Referral – Professionals can refer clients to the service using the Professional Referral form. Please include any relevant risk assessment information where appropriate.

Contact

Phone (03) 5338 4500

email to [email protected]

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Mental Health Services

Mental Health Services

Our Mental Health and Counselling team offers a wide range of evidence-based therapeutic and psychosocial supports. Our clinicians include social workers, mental health nurses, psychologists, counsellors and peer workers.

Services operate from all BCH sites, with the Mental Health Hub at our Cooinda site on Learmonth Road.

Mental Health Referral

If it’s an emergency or you need urgent help, call triple zero (000). Lifeline 13 11 14. Suicide Call Back Service 1300 659 467.

Contact

Phone (03) 5338 4500

For general enquiries please email

[email protected]

ReferralNet ID ballaratmh

For referrals please complete the form on this page

Early intervention

When life feels overwhelming, you don’t have to wait until things get worse before reaching out. Whether you’re stressed, anxious, low in mood, struggling with relationships, adjusting to a major life change, or simply don’t feel like yourself, our Early Intervention team provides free and low-cost short-term support to help you build skills, strengthen wellbeing and regain confidence. Getting support early can make a significant difference to recovery, and can help prevent challenges becoming more complex and overwhelming.

Working together, we will help you identify what is most important to you, understand what is contributing to your current concerns, and develop practical strategies to improve your mental health and wellbeing.

What we help with

  • Stress, anxiety and low mood
  • Life transitions and adjustment
  • Relationship and family challenges
  • Grief and loss
  • Social isolation and loneliness
  • Building resilience and coping skills
  • Managing everyday pressures
  • Emotional wellbeing
  • Returning to work, study or community activities
  • Connecting with local supports and services

What to expect

After an initial conversation with our intake team, experienced clinicians will work alongside you to develop a personalised plan based on your goals. Support may include:

  • Individual counselling
  • Brief therapeutic interventions
  • Mental health education
  • Practical strategies to improve wellbeing
  • Goal setting and recovery planning
  • Referral to additional services where appropriate

Support is collaborative, evidence-based, and focused on helping you develop the skills and confidence to manage life’s challenges both now and into the future.

Who it’s for

This service suits people experiencing mild to moderate mental health concerns who would benefit from early support. You don’t need to be in crisis to access help. If your needs change over time, we’ll work with you to make sure you’re connected with the most appropriate supports.

Complex care

Living with ongoing or complex mental health concerns can affect every part of life, from relationships and employment to physical health, housing, and connection with your community. When things feel complicated, you don’t have to navigate them alone.

Our Complex Care team provides coordinated, recovery-focused support for people experiencing significant or persistent mental health challenges, including needs arising from mental illness, psychosocial factors, involvement with multiple services, or forensic mental health needs. Recovery looks different for everyone, and we work alongside you at your pace towards the goals that matter most to you.

What we help with

  • Persistent or recurring mental health concerns
  • Severe or complex mental health presentations
  • Significant impacts on daily functioning, independence or quality of life
  • Complex life circumstances requiring support from multiple services
  • Social isolation
  • Forensic mental health needs, including people involved with, or transitioning from, the justice system
  • Challenges navigating health, justice, housing and community support systems

What to expect

Our multidisciplinary team works with you to develop an individualised recovery plan that reflects your strengths, priorities and aspirations. Support may include:

  • Comprehensive mental health care planning
  • Evidence-based therapeutic interventions
  • Care coordination across health, justice, housing, alcohol and other drug, and community services
  • Support with community corrections or forensic mental health services where appropriate
  • Psychosocial support to build independence and daily living skills
  • Family and carer involvement where appropriate
  • Relapse prevention, wellbeing planning and ongoing recovery support

We understand that recovery can occur alongside complex life experiences, including involvement with the justice system. We provide respectful, trauma-informed care focused on strengths, hope, accountability and building a meaningful future.

Who it’s for

Complex Care is designed for people whose mental health needs require coordinated, multidisciplinary or longer-term support. This includes people living with persistent mental illness, people managing multiple interacting challenges, and people with forensic mental health needs. We work closely with GPs, community organisations, forensic mental health providers, correctional services and other support providers so that care is connected and centred on your goals.

Peer support

Sometimes the most powerful support comes from someone who has walked a similar path. Our peer workers are people with lived experience of mental health challenges and recovery, and they understand that recovery is personal, non-linear, and looks different for everyone.

Using their lived experience alongside professional training, peer workers provide hope, encouragement and practical support. A peer worker works alongside you as an equal, helping you discover your strengths, build confidence, and connect with the people, places and activities that matter most to you.

What we help with

  • Build hope and confidence in your recovery
  • Feel heard, understood and accepted without judgement
  • Develop meaningful goals based on what matters to you
  • Strengthen your wellbeing and resilience
  • Build social connections and reduce isolation
  • Navigate services and supports with more confidence
  • Connect with community activities and opportunities
  • Explore self-management strategies and recovery tools
  • Build independence and reconnect with everyday life

What to expect

Peer support is based on shared understanding, mutual respect and genuine connection. Your peer worker may support you by:

  • Sharing hope through lived experience where appropriate
  • Walking alongside you throughout your recovery
  • Helping you identify your strengths and personal goals
  • Exploring strategies that have helped others in recovery
  • Connecting you with community groups and local activities
  • Supporting you to build confidence and self-advocacy
  • Working alongside your broader care team when appropriate

Peer support complements clinical care but is different. It focuses on relationships, empowerment, and the belief that recovery is possible for everyone.

Who it’s for

Peer support is available to anyone who would benefit from connecting with someone who understands mental health challenges through lived experience. Whether you’re new to seeking support, moving between services, managing ongoing challenges, or simply looking to reconnect with your community, our peer workers can walk alongside you.

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