📄 Client Complaints and Compliments
This document is useful for clients who wish to provide positive feedback, raise concerns, make complaints, or understand the complaints process and their options for escalation.
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📄 Challenging Ageism A4 Flyer
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📄 Central Highlands Elder Abuse Prevention Network Disclosure Guidelines
These guidelines will provide support for handling disclosures that may occur while undertakingactivities that contribute to the work of the Central Highlands Elder Abuse Prevention Network(CHEAPN). It focuses on disclosures that relate to older people’s health and wellbeing, in particularexperiences of violence against older people.
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📄 Cardiac Rehab Brochure
The Cardiac Health Program is a professionally supervised 8 week exercise program in a well-equipped gym. Heart health education is also delivered to improve outcomes for people who have had a heart event.
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📋 BCH_Pricing_2025—2026_CSV
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📄 BCH Statement of Commitment Lesbian Gay, Bisexual Transgender Intersex Queer Asexual and More (LGBTIQA+)
BCH strives to continue to provide services to the LGBTIQA+ community that are responsive, appropriate, safe and inclusive. This commitment has been demonstrated through existing initiatives, including our ongoing regional partnership in the Trans and Gender Diverse in Community Health Program. BCH is a committed ally and advocate, shining a light on specific challenges and opportunities, and amplifying community voices.’
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📄 BCH Statement of Commitment Diversity Equity & Inclusion
At Ballarat Community Health (BCH), our focus is to sustain healthy communities through the provision of accessible, affordable and quality health and wellbeing services. The healthiest communities are the ones where everyone is included and treated with respect. At BCH we know that discrimination, income, education, access to healthcare, and social support (collectively referred to as the social determinants of health) can significantly impact a person’s health outcomes and their overall quality of life.
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📄 BCH Position Statement Abortion
Ballarat Community Health strongly supports a person’s right to accurate, unbiased sexual and reproductive health information – including options counselling – to support their informed decision-making and health and wellbeing.
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📄 BCH COVID19 Vaccinations Position Statement December 2022
Ballarat Community Health (BCH) is a health and community services provider, providing front line health care services, as well as supporting public health strategies to manage the COVID 19 global health pandemic. BCH will continue to advocate and promote vaccination as a vital measure in keeping the community safe.
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📄 BCH 2020 REFLECT Reconciliation Action Plan
Our commitment to reconciliation is about enhancing our knowledge and awareness of Aboriginal and Torres Strait Islander cultures, history and ongoing connection to Country. It is also about continuing to engage meaningfully with Aboriginal and Torres Strait Islander Peoples, Organisation and Communities to provide improved opportunities and services to reduce the significant gaps in health and wellbeing and working together to advocate for changes in structural discrimination and other determinants of health that perpetuate inequalities for Aboriginal and Torres Strait Islander and Communities.
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